Helpdesk
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Welcome to the Helpdesk

To make it easier for my (potential) clients to find answers to real questions about the services my team and I provide, we’re working on building out the Helpdesk with the most obvious questions.
If you don’t find the answer you’re looking for, feel free to open a support ticket.
You must be logged in to your dashboard and have an active subscription or website care plan to access premium support.

You can read more here.

Doing Business

  • Reviewing And Accepting An Estimate For Web Design
  • Is there a minimum contract term for Reputation Management?
  • Can we talk on the phone or in person?
  • Do I have to sign a contract for Social Media Management?
  • Why won’t you launch on a Friday?

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How-Tos

  • Adding Comments
  • Viewing and Commenting on a Live Website
  • How to upload files to your Site’s Huddle interface.
  • Viewing a Mockup
  • Navigating Through Images

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Frequently Asked Questions

  • Why won’t you launch on a Friday?
  • What is the difference between an on-page and off-page optimization?
  • Why is OnPage SEO Important?
  • What do you charge for graphic design services?
  • Why do I have to pay for web hosting?

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Manuals & Tutorials

  • How To Give Effective Feedback
  • What is Slack?

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Service Guidelines

  • How long is the video?
  • What is the turnaround time for premium editorial links?
  • What is Competitive SEO?
  • Where should I send these links?
  • Where does the b-roll come from?

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Helpdesk
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